Frequently Asked Questions

Please view our FAQ’s below before requesting support.

1. Do I have to commit for a certain time period?

   No, you don’t have to commit to any period. If you would like to cancel your tContact account, you can do this via our website after you have logged in.
   
   
   

2. Do you charge per email or per subscriber?

   We charge per email newsletter sent to an email address.
   
   
   

3. How do I make a payment?

   You can make a payment using a VISA or MasterCard credit card. Log in on the tContact website and click on Buy Credits. You will be guided through an easy process.
   
   
   

4. Which credit cards does your company accept?

   Credit card payments are processed by NetCash (www.netcash.co.za), the preferred South African online payments provider. NetCash can process both Visa and MasterCard transactions.
   
   All transactions are encrypted using 128-bit Secure Socket Layer (SSL) architecture and processed on the NetCash website which is using Thawte digital certificates.
   
   
   

5. When do new credits get added to my account?

   Your credit card will be debited and the send credits will automatically be added to your account.
   
   
   

6. How many lists can I create?

   Each account is enabled with 20 mailing lists. Should you require more than the specified amount you can request this via our website after you have logged in. Please note this might involve an additional charge.
   
   
   

7. Are send credits deducted for invalid addresses?

   The application will automatically not send to those recipients that have unsubscribed and those email addresses that have hard bounced. This means that no send credits will be deducted for these addresses when making your sends.
   
   The Reports and Statistics function will allow you to view the statistics on each send and mailing list individually. The reporting tool allows you extract this information and export to a new/existing mailings lists or export to a file.

SOME OF OUR CLIENTS